NOTE: This site is open to U.S. residents only with valid U.S. shipping addresses.
Return an Item
We know these are important purchases and your satisfaction is critical.
Buyers have within seven (7) calendar days after delivery to inspect their item(s).
Please contact us if you wish to return an item. There are 20% restocking fees, and we deduct outbound and return shipping charges from the buyer’s original purchase price. Buyers may not be reimbursed for returns that are not received in original condition.
To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything. If you’re unsure about an item’s condition, dimensions, quantity, or description, please ask us your questions before making a purchase.
Returning a shipped item
Buyers have within seven (7) calendar days after delivery to inspect their item and email us to initiate a return of an item. The buyer pays for outbound and return shipping unless House of Treasure finds that the item was damaged beyond in transportation.
In your email to us please include:
- The reason for the return
- Item or order # (find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation.
A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned.